COMMUNICATION.

God has endowed all living beings with the art of communicating. Effective communication means the exchange of ideas, thoughts, opinions, knowledge, and information so that it is understood clearly by the listener.

Professional communication is defined as oral, written, digital, or visual forms of information at the workplace. It also involves speaking, writing, and responding within the workplace.

It can be verbal and non-verbal, written, or even virtual so that participants are able to develop their professional communications skills.

The following are the seven “C”s of Communication.

1. Clear.

2. Concise.

3. Concrete.

4. Correct.

5. Coherent.

6. Complete.

7. Courteous.

Clear (Clarity) 

Be clear about your message. Present one idea at a time and make it easier to understand. Do not make the listener to guess and fill in the gaps.

Concise (Conciseness) 

Keep to the point and make it short and simple. Do not use unnecessary words. Do not repeat the same point in different ways. This will make it easier to understand.

Concrete(Concreteness) 

Be clear. Ensure that there is enough detail to understand but not too much so that the recipient will be lost. Ensure that the message is factual.

Correct(Correctness) 

Check whether the information is accurate and ensure that it is free from grammatical and spelling mistakes. Check the technical parts are understandable.

Coherent(logical)

Make sure your message is presented logically. The points you make should be linked to the main topic to deliver the objective. Make sure that the tone of the message is the same throughout.

Complete(Completeness) 

Ensure that the listener understands your message and takes action if needed. Also, ensure that specific details are included. Try to avoid people to raise unnecessary questions.

Courteous(Courtesy) 

Your presentation should be polite, friendly, professional, open and honest. Think from the listener’s points of view. This will help you to deliver in a way that is easy to understand.

By following the 7 “C”s of communication you should find your messages much more effective. Good luck.